In this 14th episode of Hospitality Now!, hosts Jeff Nyikos – President & CEO of Leros Transportation Group (LTG)– and Robert Sanders – President of Leros Meetings & Incentives – broadcast from the historic WINDROSE on HUDSON, a world-class hotel, conference center, and spa in Westchester County, New York. Joined by special guests Luis Fornis, General Manager, and Simon Alperstein, Director of Sales & Marketing, the group dives into the transformation and rich legacy of the former GE conference center now managed by Pyramid Global Hospitality.
Luis and Simon share the story behind transitioning this magical venue from a private corporate learning hub into a prime location for conferences, retreats, and social events.
They also explore the integration of Artificial Intelligence (AI) in budget planning, marketing, and business operations, while debating the irreplaceable value of human interaction in guest services.
Plus, there’s a fun discussion on favorite regional "wines". We now know Mr. Fornis' choice... Spain! Mr. Alperstein loves top-shelf, world-class tequila picks... but didn't bring samples...
Whether you're a seasoned industry veteran, just new to the hospitality sector, an aspiring hotelier, or just curious/nervous about the future of overall guest experience and how to create GREAT guest experiences, take a listen.
It's a fantastic episode!